The 4 ratings would have been 4.5 if that was a choice. Our experience with Global was very good. Murray did well on the sales end. We wish he had stuck more to business and less with personal narrative (a negative in our eyes) but he did an excellent job conveying that Global took quality of work very seriously. Ultimately that is why we went with Global since its price was in the ballpark with the other contractors we interviewed. All the workmen seemed very skilled and hard-working: the roofers, Danny on the windows, Alex and Andrew on the siding, trim, fascias, etc (they were excellent and super-hard workers even in hot conditions!), the carpenters and masons, Yuri and assistant on gutters, the storm door installer-- all did beautiful work. Vitaly did a solid job as project manager. All the materials were ready to go when needed and there were no mistakes regarding colors, sizes, etc. Vitaly identified a problem in our front porch area and was proactive in recognizing a water issue that had rotted some joists and had the potential for causing even-bigger problems. We are very appreciative that he saw the problem and arranged to fix it. The only part of our experience that was disappointing was that before we signed our contract on March 12 we asked Murray how long the wait would be for the start of work. We said this would be a consideration as to which contractor we would choose.He said 5-8 weeks which sounded good. After about 7 weeks, we had not heard anything so I contacted Vitaly to get a rough idea of the time frame. For a couple of weeks I did not hear anything from him (despite my follow ups). I emailed him and let him know I felt somewhat disrespected by the lack of communication. After this, I heard from him and he was fine with communication thereafter. The job did not begin until June 26 which wasn't anything close to the 5-8 week window Murray had suggested. Overall, our experience with Global has been very positive. People in our neighborhood have commented how beautiful our house looks and we have been happy to recommend Global. Our next door neighbors have already met with Murray and have contracted to do some work. I believe others are interested as well.