Everyone was very professional. They communicated with me almost daily with schedules, progress, and issues. The quality and extra effort was surprising for the same price as a cheap competitor that did not offer the extras that Home Improvement automatically included in their price. The metal roof portion of our install turned out beautifully. The waterproofing efforts blew me away, every seam was caulked, every junction was well flashed, I was impressed. Strangers have stopped and complemented our new roof. I have already given out their contact information to neighbors.